Privacy Policy

The platform takes the privacy of its users in Egypt very seriously, implementing technical and organisational security measures to protect personal data from unauthorised access or unlawful use. Information is collected solely for specific and legitimate purposes, such as account management, processing financial transactions and improving the quality of the services provided. The data collected includes full name, email address, telephone number, payment details, residential address and browsing information. The platform undertakes not to sell, rent or share data with third parties without explicit consent.

The following is a summary of the aspects of data processing:

• Collecting basic information upon registration to create a user account and verify identity.
• Processing payment data to carry out financial transactions securely and quickly.
• Recording browsing activity to improve the user experience and personalise content.
• Using data for regulatory compliance and to fulfil legal obligations.
• Applying advanced encryption to protect sensitive information during transmission and storage.
• Restricting access rights to authorised staff only, in accordance with the need-to-know principle.
• Conducting regular security audits to ensure the effectiveness of protective measures.
• Retaining data for the duration of the account’s activity and deleting it at the user’s request.
• Notifying users of any material changes to the privacy policy.
• Providing clear channels of communication for enquiries regarding data protection.

Users have the right to access their personal data at any time, request the correction of inaccurate information, and have their data permanently deleted upon account closure.

The platform is committed to complying with all local laws in Egypt relating to the protection of personal data and privacy, in line with national legislation and recognised international standards in the field of information security. Security procedures are regularly updated to keep pace with technological developments and new cyber threats.

The platform uses personal data collected from users in Egypt for a variety of purposes aimed at improving the quality of services and ensuring a secure and efficient user experience. These purposes include day-to-day account management, the accurate and prompt processing of financial transactions, and the development of services based on users’ preferences. The data is also used for direct marketing purposes, subject to the user’s consent, to carry out statistical analyses to understand usage behaviour, and to comply with regulatory and legal requirements imposed by the relevant authorities.

The main uses of the collected information are as follows:

• Verifying the user’s identity upon registration to ensure account security and prevent fraud.
• Processing financial deposits and withdrawals securely in accordance with approved banking procedures.
• Sending notifications about promotional offers and special rewards based on the user’s preferences.
• Analysing usage patterns to improve the website interface and facilitate navigation between sections.
• Providing personalised technical support and resolving issues quickly and effectively.
• Complying with local and international anti-money laundering legislation.
• Protecting the platform and users from fraudulent activities and unauthorised access.
• Personalising content and recommendations based on each user’s interests.
• Conducting research and statistical studies to develop new services.
• Communicating with users regarding important updates and changes to the terms and conditions.

The platform emphasises complete transparency in all data processing activities, with all operations based on a clear legal basis that includes the user’s explicit consent, contractual necessity and legal compliance. Data is not used for undisclosed purposes or shared with third parties without prior authorisation.

Users can view, correct or update their personal data at any time by accessing their account settings on the platform, where the online interface allows them to amend basic information such as their email address, telephone number and residential address directly and immediately. Should a user wish to permanently delete their data, they may submit a formal request via the available support channels; the request will be reviewed and their identity verified before the deletion is carried out securely and permanently. It should be noted that use of the services implies the user’s consent to periodic security checks to ensure the security of their account, as well as the processing of payment information by authorised electronic service providers who adhere to the highest standards of security and confidentiality. The platform is committed to safeguarding the privacy of all users and protecting their data from unauthorised access or unlawful use, through the application of advanced encryption technologies and continuous monitoring of security systems to ensure the integrity of information at all stages of storage, transmission and processing.

This website is intended solely for adults aged 18 and over; minors are not permitted to use the services provided under any circumstances. The platform cannot verify users’ ages with absolute certainty without the provision of official documents proving identity and legal age. Should it be discovered that a minor has registered or used the services, their account and all personal data will be deleted immediately at the request of their parent or legal guardian.

Measures to protect minors include the following:

• Prevent the creation of accounts for anyone under the legal age limit applicable in Egypt.
• Verify identity where there is suspicion that the information provided during registration is incorrect.
• Delete a minor’s personal data immediately upon confirmation of their lack of legal capacity.
• Cooperate fully with parents or guardians in cases where the use of the services by minors is reported.
• Implement monitoring mechanisms to detect suspicious attempts by individuals under the legal age.
• Do not retain any information relating to minors after their accounts have been closed and their data deleted.

Personal data may be processed in countries outside Egypt where the Platform’s partners and technical service providers, who contribute to the operation of electronic systems and the provision of technical support, are based. Use of the website and services constitutes the user’s explicit consent to the transfer of their data to these third parties in accordance with the Privacy Policy. The Platform ensures that all partners adhere to the same confidentiality and security standards applied internally, and that they are subject to strict contractual agreements that protect data from unauthorised use.

The following are the controls governing international data transfers:

• Selecting accredited partners who apply recognised international security standards in the field of data protection.
• Entering into legal contracts governing how data is processed and ensuring strict confidentiality.
• Ensuring that countries receiving the data provide an adequate level of legal protection.
• Applying advanced encryption to transferred data to protect it during transmission and receipt.
• Monitoring partners’ compliance with the agreed terms through regular reviews.
• Informing users of any material changes relating to data transfers or authorised partners.

This disclaimer may modify the scope or effects of certain provisions set out in the Privacy Policy, depending on legal or operational circumstances. This disclaimer applies when the user agrees to the Policy by means of an electronic signature or by accepting the terms and conditions upon registration or when signing up for the services provided.

The terms of the disclaimer include the following points:

• The Platform shall not be liable for any damage resulting from the use of the services in breach of the stated terms and conditions.
• Exclusion of liability for technical faults beyond the Platform’s control or caused by third parties.
• No guarantee is given that the services will be available continuously without interruption or malfunction.
• Limitation of liability to the maximum extent permitted by law for any direct or indirect losses that the user may incur.
• Disclaimer regarding the content of external websites linked to from this website.
• The right is reserved to amend or update the terms of this disclaimer without prior notice.

Cookies are small text files stored on a user’s device when they visit a website; they are used to collect information about browsing activity and usage preferences with the aim of improving the user experience and personalising the content displayed. These files help to carry out statistical analyses to understand how visitors interact with the website, analyse usage behaviour to develop services, provide personalised recommendations based on previous activities, and improve the website’s performance by identifying the most frequently visited pages and potential technical issues. Cookies are retained for a period not exceeding one year from the date of the last visit, after which they are automatically deleted or updated upon a new visit. Users can manage cookies via their browser settings, where they have the right to refuse their storage or delete existing cookies; however, please note that disabling this feature may affect certain functions on the website and limit personalisation options and access to certain features.

Use of the platform’s services in Egypt constitutes the user’s full and explicit consent to all the terms and conditions of the current Privacy Policy, without any reservations or exceptions, simply by creating an account, browsing the website or using any of the available services. The latest version of the Privacy Policy applies to all users and supersedes any previous versions; updates are published on the website with the date of the last amendment indicated at the top of the document. Users are advised to review the policy periodically to keep abreast of any changes that may occur regarding how personal data is collected, used, processed, protected and shared with relevant parties.

Personal data may be shared with third parties in specific circumstances, including to comply with legal and judicial requirements, to resolve disputes, and to fulfil contractual agreements entered into with users or business partners. A list of these parties is published on the website wherever possible; where the list is not explicitly published, the user will be informed of the purpose and scope of the sharing prior to it taking place. The provision of personal data via the website constitutes the user’s implied consent to its sharing with the aforementioned parties within reasonable and lawful limits.

Circumstances in which data is shared with third parties include the following:

• Cooperating with legal authorities and regulatory bodies when information is requested pursuant to court orders.
• Sharing data with electronic payment service providers in order to process payments securely.
• Transferring information to statistical analysis companies to improve services and understand user behaviour.
• Disclosing data to legal and financial advisers where necessary to protect the platform’s rights.
• Sharing information with marketing partners after obtaining the user’s explicit consent.
• Transferring data to cloud service providers and technical hosting providers who store the information securely.
• Disclosing data in the event of a merger, acquisition or transfer of ownership of the platform.
• Sharing necessary information with technical support teams to resolve issues and provide assistance.

The website may contain links to external third-party websites; these websites are subject to privacy policies that are separate and independent of this platform’s policy. The Platform accepts no legal liability for how personal data is collected, used or protected by such external websites, nor for their content or operational practices. Users are advised to exercise caution when visiting any external website and to review its privacy policy before providing any personal information.

Guidance regarding external websites includes the following:

• Check the privacy policy of each external website before providing personal data.
• Verify the authenticity and security of the linked website before entering sensitive information.
• Do not assume that external websites apply the same security standards as those in place on the platform.
• Report any suspicious links or fraudulent websites via the available support channels.
• Avoid disclosing sensitive financial or personal data to untrusted websites.
• Use antivirus software and security tools when browsing outside the platform.
• Review the terms of use of external websites to understand their privacy commitments.
• Refrain from blindly trusting any linked website without first verifying its reliability.